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Genesys is expanding its Agentic Virtual Agent as enterprises look to move customer-facing AI beyond answering questions and toward completing work across business systems. Announced at Xperience 2026 in Las Vegas, the latest Genesys Cloud enhancements add improved AI reasoning, voice capabilities, development tools and deeper connections with enterprise applications
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Genesys has introduced a new set of Genesys Cloud capabilities aimed at helping enterprises coordinate increasingly autonomous customer experiences across AI agents, human employees, workflows and business systems. The company unveiled Genesys Cloud Navigator, Genesys Cloud Orchestrator, Contextual Intelligence and the AI Control Plane at its Xperience 2026 event in
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Wonderful, the AI OS for the enterprise, has raised $550 million in a Series C round at a $5 billion valuation. Insight Partners led the round, with Salesforce and existing investors Index Ventures, IVP, Vine Ventures, 9Yards, and Bessemer Venture Partners participating. The funding comes as Wonderful positions its platform
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Gupshup has launched a self-serve Voice AI Platform that lets businesses build, test and deploy AI voice agents for customer support, sales and operational calls. The launch extends Gupshup's conversational engagement offering beyond messaging channels such as WhatsApp, RCS and SMS. Businesses can use the platform to manage
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Enterprise AI is entering a phase where the discussion is no longer simply how much compute a company can access. As AI moves from experiments into production, organizations are having to think about where their data sits, who controls workloads, how models are governed, and whether AI-driven decisions can be
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Genefied, the enterprise SaaS company, has appointed Neha Lakhwara to lead Investment Relations & Strategy, with a mandate covering capital strategy, investor engagement, partnership structuring, and governance frameworks. The appointment comes as Genefied expands its enterprise customer base and looks to enter new international markets. A Role That Goes Beyond
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If you know your way around an electronics lab, there are plenty of ways to make an old treadmill feel modern. However, nearly all of them involve attaching sensors, installing magnets, or opening up the machine to tap into its electronics. That wasn't an option for Raul Muñoz.
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The rumors were true, all of them (and then some): OpenAI today is releasing GPT-6 Astra, a new frontier model that the company says likely marks the onset of artificial generalized intelligence (AGI), its long sought goal of "highly autonomous systems that outperform humans at most economically valuable work.
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For anyone who has come to rely on AI chatbots, especially for work, the morning of Sept. 3 was rough. According to online reports, including from staffers at the companies that make them, outages shut down some of the most popular AI services: OpenAI’s ChatGPT, Anthropic’s Claude AI,
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Compare the best UCaaS providers for 2026, including pricing, features, use cases, and how to choose the right unified communications platform. Sep 3, 2026 We may earn from vendors via affiliate links or sponsorships. This might affect product placement on our site, but not the content of our reviews. See
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Singapore and Thailand used the Sept. 2 retreat to deepen cooperation on AI, digital trade, and cross-border payments. Image: MDDI / Kendrick Wong Singapore and Thailand are deepening AI, digital trade, and payments cooperation as both countries prepare to shape ASEAN’s next phase of digital integration. Sep 3, 2026 We
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It just became much easier to access one of the world’s most capable open-weight AI models, stripped of its guardrails and refusals to perform harmful tasks. Named after a technique that removes a model’s tendency to refuse harmful requests, startup Abliteration.ai has turned that removal into a
