Gupshup Launches Self-Serve Platform For AI Voice Agents
Gupshup has launched a self-serve Voice AI Platform that lets businesses build, test and deploy AI voice agents for customer support, sales and operational calls.
The launch extends Gupshup's conversational engagement offering beyond messaging channels such as WhatsApp, RCS and SMS. Businesses can use the platform to manage voice and messaging interactions as part of the same customer journey.
Voice Agents Handle Calls
The platform is designed to automate inbound support calls, lead qualification and operational interactions such as scheduling, verification and payment reminders.
Businesses can configure voice agents through a no-code, prompt-based interface, including their voice, language, knowledge base, system prompt and workflows. They can also connect the agents to existing business tools.
Before deployment, teams can define guardrails, run scenario-based simulations and conduct automated tests to evaluate agent behavior and compare models.
Once deployed, the platform provides analytics covering success rates, customer satisfaction and language usage. It also...
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