Why the future of AI depends on SMB adoption
AI was supposed to level the playing field. So far it has done the opposite. The enterprises that already had the most resources are pulling further ahead, while the small businesses that stand to gain the most are still waiting for tools built for them and their workflows.
The appetite is there with 72% of small business owners in the US see AI as a way to support their staff and work more efficiently. What is missing is access. Most of what ships today is built for enterprise scale and enterprise budgets.
Founder & CEO at Emergent.
That is a design problem as much as a pricing one. Tools built for large organizations assume infrastructure, technical teams, and time to onboard.
Most small businesses have none of the three. The result is a widening gap between what AI can do and what a small business can actually use.
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