How Epignosis learned to embed AI into its employee workflows

Although all too few organizations appear to be listening, it has become a well quoted fact that AI implementations are unlikely to succeed unless the technology is embedded into day-to-day employee workflows.

That MIT study last summer was among the first to make the point. It found that 95% of enterprise AI pilots fail due to a lack of effective integration. As a result, they provide little or no measurable benefit to the bottom line.

But one company that has worked hard to break this pattern is Epignosis. A workplace learning technology supplier, it employs 300 people who service the needs of 70,000 customers worldwide.

Last year, its Chief Executive Nikhil Arora mandated that each employee should use AI daily to help augment their work. Everyone was given a subscription to OpenAI's ChatGPT Large Language Model (LLM) as a result.

But a key problem came to light: there was no...

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