Dental contractor set up secret account with access to 4,000 patient records then left the company

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Toothless security

PWNED Welcome back to PWNED, the weekly column where we highlight examples of how not to handle your security. This week’s tale of woe comes from a very unhealthy part of the healthcare sector.

Have a story about someone leaving a gaping hole in their network? Share it with us at pwned@sitpub.com. Anonymity is available upon request.

Our story comes courtesy of Chris Kirksey, founder and CEO of Direction, a digital marketing and SEO company that works in the healthcare industry. He also does security audits of his clients’ systems.

Last year, Kirksey was checking out a dental practice’s systems and noticed something strange. There were three accounts that had admin access to the patient database, including one that belonged to a scheduling company the dentists had stopped using all the way back in 2021.

The account had been active for at least three years and...

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