We are in the process of building a scalable digital foundation using three pillars – data, API & cloud: Kallol Basu, CTO, NICL

As the insurance landscape undergoes rapid digital transformation, National Insurance Company Limited (NICL) is positioning itself at the forefront of innovation. At the helm of this shift is Kallol Basu, Chief Technology Officer, NICL, who is spearheading initiatives that blend emerging technologies with customer-centric strategies. In an exclusive interview, he highlights NICL’s strategic digital initiatives, key milestones, and the future of technology in the Indian insurance sector through the lens of its ongoing transformation journey.

How is your organisation integrating digital transformation into its long-term strategic roadmap, especially in the context of the evolving insurance landscape?

National Insurance Company Limited (NICL) is integrating digital transformation into the company’s long-term strategic roadmap by aligning digital initiatives with NICL’s business goals, customer expectations, regulatory requirements, and insurance market trends in India. NICL is approaching this by defining a clear vision for digital transformation aligned to the ...