The New Playbook for Enterprise IT: Embracing Automation & AI

By Dushyant Sapre, Founder and CEO of Swish Club

The enterprise IT industry is witnessing a crucial ascent. Teams are facing critical challenges to manage scattered workforces around the world while defending themselves against the increasing number of cyber threats. They are meeting sky-high user expectations all while finance keeps tightening the purse strings. The traditional approach of cobbling together point solutions and manual processes is buckling under these pressures.

What’s emerging instead is a new playbook. Forward-thinking organizations are rebuilding their IT foundations around intelligent automation, enhanced by artificial intelligence, with an emphasis on scalable, integrated solutions. More than being constrained solely to an operational upgrade, it is also a philosophical reimagining of what enterprise IT can and should deliver.

Beyond the Help Desk: Automation in Action
Many IT professionals continue to spend their days trapped in repetitive cycles of patching systems, managing ticket backlogs ...