The future of insurance is digital, intelligent, and customer-first: Gaurav Chaudhri, CTO, Reliance General Insurance

As insurtech continues to reshape the global insurance landscape, India stands at the cusp of a digital transformation driven by technological innovation and customer-first strategies. In this exclusive interview with Express Computer, Gaurav Chaudhri, Chief Technology Officer at Reliance General Insurance, shares his insights on the evolving role of insurtech in the Indian market. From AI and IoT to cybersecurity and digital trust, he discusses how Reliance General Insurance is embracing next-gen technologies to redefine insurance experiences and build a future-ready ecosystem for policyholders.

How do you see the Indian insurance landscape evolving with the rise of insurtech, and what role will Reliance General Insurance play in this transformation?

The Indian insurance sector is undergoing transformative changes, driven by insurtech innovations, personalised policies, and efficient claim settlements. Reliance General Insurance leads this evolution by integrating AI, data science, and automation to enhance customer experiences. According to Deloitte ...