New tech implementations are enabling us to streamline processes, improve decision-making through data-driven insights, and reduce operational costs: Ajay Yadav, Head of IT and Security, SBL

SBL Global has been at the forefront of leveraging technology to revolutionise the homeopathic medicine sector. From integrating advanced IT solutions like SAP S/4HANA to enhancing patient engagement through CRM systems, SBL’s digital transformation journey underlines its commitment to efficiency, innovation, and customer-centricity. In an exclusive interview with Ajay Yadav, Head of IT and Security, SBL shares insights into the company’s IT strategy, digital advancements, and cybersecurity initiatives aimed at transforming healthcare delivery and patient care.

What role does technology play in SBL’s mission to provide world-class homeopathic solutions? How has your IT strategy evolved in recent years to support business growth?

Technology is pivotal in SBL’s mission to provide medical solutions by enabling efficient operations, enhancing customer experiences, and driving innovation. With a strong IT infrastructure, SBL ensures seamless integration across its business functions, from production to distribution, e-commerce, and customer ...