Linson Paul, CTO, Muthoot Microfin

eTechnology Senate 2025 | BFSI Track | VC | Day 2 | 5th February 2025

In this video:
Linson Paul, CTO, Muthoot Microfin

Topic: Empowering Financial Inclusion through Digital Innovation

Key Highlights:
[1] We serve 3 million underserved Indians, empowering rural women with financial solutions.

[2] We use digital solutions, including a multilingual mobile app and offline functionality, to provide financial services in underserved, rural areas.

[3] By adopting AI, ML, RPA, and cloud-native architecture, Muthoot Microfin improves customer onboarding, service delivery, and operational efficiency, driving scalability and automation.

[4] We utilise data-driven insights, fintech collaborations, and in-house IT capabilities to enhance credit scoring and tailor microfinance solutions for underserved communities.

[5] With a cloud-first approach and zero-trust architecture, we ensure secure, scalable infrastructure that can handle growing demand and maintain customer trust.