TECH NEWS

Zendesk expands AI agents across ChatGPT, Gemini, voice and messaging

Zendesk’s AI agents are extending to third-party platforms, including AI chatbots
New framework ensures consistent context across all customer channels
Voice AI agents now support over 60 languages and language switching

Separate from its MCP efforts also announced at its annual Relate conference, Zendesk has extended its agentic AI capabilities across more environments including ChatGPT and Gemini, marking a fundamental shift not just to its own business model, but those of other companies too.

Presently, we’re living through an industry shift toward platform-agnostic experiences, where companies are now being expected to meet customers where they are.

Rather than forcing customers into proprietary apps or support channels, enterprises are now seeking AI solutions that can operate consistently across third-party ecosystems including messaging apps, voice assistants and AI chatbots.

Meeting customers where they are

This need is driven by changing consumer behavior, as President of Product, Engineering, and AI Shashi Upadhyay noted:...

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MFA verifies who logged in. It has no idea what they do next.

Every MFA check passed. Every login was legitimate. The compliance dashboard was green across every identity control. And the attacker was already inside, moving laterally through Active Directory with a valid session token, escalating privileges on a trajectory toward the domain controller. This is the scenario playing out inside enterprises

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Americans can’t spot a deepfake, and that’s a business crisis, not just a consumer problem

Presented by Veriff Americans can’t reliably distinguish real from AI-generated content, and that’s not just a media literacy problem; it’s a direct threat to how businesses verify identity online. New research finds that while many people are aware of deepfakes, their ability to distinguish them from reality

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Sonos’s pint-sized Roam 2 speaker is 25 percent off for Memorial Day

Sheena Vasani writes about tech news, reviews gadgets, and helps readers save money by highlighting deals and product recommendations for The Verge. If your summer plans involve spending any time outdoors, whether on the trail or at a pool party, a good portable Bluetooth speaker can go a long way.

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Trump delays AI security executive order: ‘I don’t want to get in the way of that leading’

President Donald Trump has delayed signing an executive order that would allow the government to evaluate AI models before they’re released. Trump claimed he is not happy with the language of the order: “I didn’t like certain aspects of it,” he told the White House press pool. “We’

Meeting customers where they are

Read more

MFA verifies who logged in. It has no idea what they do next.

Americans can’t spot a deepfake, and that’s a business crisis, not just a consumer problem

Sonos’s pint-sized Roam 2 speaker is 25 percent off for Memorial Day

Trump delays AI security executive order: ‘I don’t want to get in the way of that leading’