Why India’s top 10 IT companies are betting big on zero-incident IT

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By Ranjan Chopra, Founder & CEO, Team Computers

India’s IT sector is changing fast and the pressure to stay ahead has never been greater. With combined revenues exceeding $250 billion and delivery operations spanning every time zone on the planet, the country’s top technology firms have made the same strategic bet: zero-incident IT is not a luxury, it’s the baseline.

But what exactly does “Zero-Incident IT” mean, and why are India’s IT giants reorienting their entire infrastructure philosophy around it?

The Cost of “Good Enough” Uptime
For decades, the industry accepted a quiet truth: IT systems will fail. Tickets will be raised. Engineers will scramble. SLAs will occasionally be missed. And somewhere in a boardroom, someone will accept a post-mortem report and move on.

That era is ending.

A single hour of unplanned downtime today can cost an enterprise anywhere between ₹50 lakh and several crores, depending on the scale...

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