Why Enterprise AI Needs More Than a Chatbot: Building Custom AI Workflows
Ask most people what "AI at work" looks like, and they'll picture a chat window. Type a question, get an answer, maybe copy the response into an email. That's the version of AI most employees have used, and it's the version most software vendors sell.
But a chat window is not how a company actually runs. Contracts move through approval chains. Invoices get matched against purchase orders. Support tickets get routed based on customer tier, product line and urgency. None of that happens in a single question-and-answer exchange, and none of it gets solved by giving employees a smarter box to type into.
What a chatbot is genuinely good at
Give it credit where due: a chatbot is a strong tool for open-ended questions. An employee can ask it to summarize a policy document, draft a first pass at an email, or explain a term they don't recognize. It sits...
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