When Random Bugs Point to a Bigger Product Problem
For a long time, I treated bugs as a list of work: close the ticket, investigate the support request, handle the incident, fix the flaky test everyone has learned to rerun.
Mobile development doesn’t work without that mode.
But the queue has a trap: tasks move on, while the same symptoms keep coming back.
Take an old checkout flow. First, a bug appears on one app version. Then support reports a similar case. Then a small delivery change unexpectedly affects payment. A UI test around that flow is green one day and red the next. Code review slows down because part of the behavior is hidden behind flags, and nobody wants to accidentally open the wrong path before release.
In the tracker, these are different cards.
In the product, they may point to the same uncomfortable area.
When the product is small, you can still hold those connections in your...
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