What Cisco is asking of IT teams in the shift from network operator to orchestrator
A device gets plugged into the wrong port on a switch. It picks up the wrong VLAN policy, misses its DHCP pool, and sits there refusing to work. Any network engineer knows the playbook to fix it, and most of them have – hundreds of times. The question Cisco is putting to enterprises now is whether an AI agent should be allowed to do it instead.
Austin Lin, Cisco's VP of Product Management for Network Platform, joined a video call last week to make the case. He runs the AI and software layer underneath Cisco's networking products, has been at the company for eight years, and talks to enterprise IT customers almost every day. Their working weeks now include more complex environments, fewer people, higher expectations, less tolerance for downtime – which plenty in the industry can relate to:.
Every IT team that we speak to is asked to run...
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