'We’ve removed the biggest barrier to customer AI adoption: writer’s block' — Starling Bank…
AI is helping revolutionise industries everywhere, but it can also have benefits for customers and consumers.
In the banking sector, AI is set to bring significant changes, with smart tools able to help customers overcome the biggest limitation of AI prompting: knowing what to ask.
The last 18 months have seen Starling launch a suite of customer-facing generative and agentic AI tools, and we spoke to its deputy CIO Frederic Laurent to find out more.
- Most banks are using AI behind the scenes, but Starling is really dialling up its customer facing tools. What are you hoping to achieve here?
When we received our banking licence ten years ago, we were part of a breed of challenger banks that pioneered app based banking. We’ve applied our tech expertise to solve so many customer problems in that time, from tools that help customers control their gambling; lock their card if they...
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