Who is accountable when an AI agent makes a business decision?
By Jeff Marowits, CEO, Keystone
Most Indian companies have spent the past year teaching employees how to deploy AI agents to automate routine tasks. Microsoft found that 32% of India’s workforce are redesigning work around AI agents and another study, from Deloitte, found that 94% of organisations expect their AI spending to increase in the coming year.
The next challenge for business management is mastering how to use Agentic AI the right way. It’s perhaps why half of India’s business leaders are concerned about governance, risk and compliance when it comes to agentic AI adoption, as they fear being non-compliant and having to bear the legal costs of doing so. An AI agent can pursue a defined goal across several steps, call upon approved tools, retrieve information and take actions within the permissions that an organisation sets for its technology.
For instance, customer service AI agents in use today can...
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