Time to re-frame HR as an integrated OS? Josh Bersin makes his case
Organizations need to stop thinking about HR in terms of a group of services and start to frame the function as an integrated operating system.
About 99% of HR departments are set up with service groups that do different specialized jobs like recruiting, training, compliance, onboarding, and pay roll, reckons HCM analyst Josh Bersin, CEO of The Josh Bersin Company .
The firm has just launched the second phase of its HR 2030 initiative in the shape of the The AI Leader’s Guide to Multi-agent AI Architecture. This is positioned as a research-based guide for CHROs to help them manage growing numbers of AI agents, prioritize governance, and to understand the role of a super-agent architecture.
Bersin’s analysis shows both HR and management require specialized agents, each trained and aligned to specific roles. It found that these agents deliver the most value when continuously monitored, optimized and coordinated by groups...
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