This gamer had to sue Microsoft to get his hijacked Xbox account back
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Ripple effect: As Sony, and likely Microsoft, prepare to take their gaming businesses fully digital, more users may find themselves at risk of losing their purchases to account hijacking. In one case that could be a sign of challenges to come, a user only got their account back after taking Microsoft to court.
Redditor "Ordo_Liberal" recently claimed to have won back their compromised Microsoft account by taking the tech giant to court. The episode offers a useful playbook for dealing with the company's customer support, and serves as a warning as gaming companies phase out physical media.
Ordo's troubles began in April, when their Microsoft account was compromised despite having two-factor authentication enabled. It's unclear whether the 2FA code arrived via email or the less secure SMS. Microsoft has been pushing users toward...
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