The invisible heavyweights: Why banking’s real AI jackpot isn’t a chatbot
By Ketan Zaveri, Chief Technology Officer, Veefin Solutions
If you listen to LinkedIn “thought leaders” in their aggressively tailored suits, you’d think the future of banking is just us having existential heart-to-hearts with a holographic avatar about our 401(k)s. But let’s be honest: most banking chatbots still have the personality of a damp sponge and the helpfulness of a “closed” sign.
While these front-end digital assistants get the glossy marketing budget, the real ROI, the kind that makes a CFO actually crack a smile, is being generated in the windowless engine room of banking operations.
We are shifting from “Visible AI”, the stuff that talks to you, to “Operational AI”, the stuff that actually works for you. In the guts of modern financial institutions, AI is no longer a pilot project. It is the reason your credit card was not declined at a Parisian bistro, and why a corporate loan...
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