The five stages of AI grief - how Johnson & Johnson's VP of AI Literacy and Adoption sees the way through to acceptance

Grief has five stages - denial, anger, bargaining, depression, and acceptance - and Marco Andre has been through all of them on weekly basis in his role as VP of AI Literacy & Adoption at Johnson & Johnson.

More to the point, he reckons that most people adopting AI have been as well, including the 15,000 he’s responsible for in his firm:

My guess is that people that you talk to, they're going through the same, and probably you yourself are going through the same.

Staged development

That being so, how should people navigate those five stages and emerge out the other end in one piece? Andre has a roadmap, beginning with denial, which he argues is what happens when we don't have data or enough proof. People feel as though they’re falling behind all the time, he suggests:

I think we've done a terrible job at making AI feel...

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