The agent problem nobody budgeted for
There's a pattern many organizations know well. A new technology arrives, adoption accelerates faster than governance can keep up, and a few years later, the finance team is staring at a spreadsheet, wondering how the bill got so large and who signed off on it.
The SaaS era exposed what happens when technology adoption outpaces financial oversight. And with agentic AI embedding itself into everyday workflows, organizations risk heading down a similar path.
SVP of EMEA & APAC Operations at Flexera.
Recent reporting on Amazon employees 'tokenmaxxing' - gaming internal AI metrics to inflate adoption figures, is an early signal of what that looks like in practice.
But the dynamic is not specific to Amazon. When AI usage isn't fully visible, and the incentives favor showing more activity rather than less, accountability tends to disappear quietly. It points towards a governance failure - and governance failures require structural solutions.
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