“Technology and AI are not separate initiatives” - dancing on the edge with Albertsons CEO Susan Morris as she re-organizes the omni-channel model
We're building a simpler, faster and more customer-centric Albertsons.
Two years on from its broken engagement to Kroger, US grocery chain Albertsons continues to carve itself a new omni-channel direction, the latest development being the formulation of ACI Edge, pitched as an AI-enabled connected operating model to make its business more efficient in an increasingly tough consumer market.
ACI Edge involves two primary structural changes: consolidating 11 divisions into four regions - California, West, South and East - and centralizing center-store merchandising under a single enterprise team. Albertsons estimates ACI Edge will generate approximately $200 million in incremental annual run rate savings, with most benefits realized in fiscal 2027. Transition costs are expected to total approximately $50 million across fiscal 2026 and 2027.
According to CEO Susan Morris, greater operating flexibility to respond to market conditions is one benefit of the new approach:
That means leveraging the scale where scale...
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