Technology Alone Won’t Save Lives, Behavioural Change Will: Nitin Agrawal, DG, Kerala Fire & Rescue
As emergency response systems evolve in an increasingly digital world, technology is becoming a critical force multiplier for public safety agencies. From AI-powered analytics and GIS-enabled control rooms to drones for search, rescue and firefighting, emergency services are embracing innovation at an unprecedented pace. Yet citizen behaviour remains the biggest factor in preventing emergencies and improving response outcomes, emphasises Nitin Agrawal, IPS, Director General of Kerala Fire & Rescue Department.
In a conversation with Express Computer, he shares how the department is modernising its operations, leveraging AI and drones, strengthening emergency response infrastructure, and addressing urban challenges such as traffic congestion and disaster preparedness.
Modernising emergency response through technology
“Our first priority is saving lives,” says Agrawal, explaining that the department responds not only to fires but also to road accidents, flood situations, rescue operations, and other emergencies. “Our job is to protect human life and property.”
To strengthen...
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