Surface Laptop 7 powered by Snapdragon X SoC gets flagged on Amazon as a "frequently returned item"

Facepalm: Amazon has flagged the Microsoft Surface Laptop 7 as a "frequently returned item," advising potential buyers to thoroughly research the product and check customer reviews before purchasing. This warning, shown somewhat prominently on the product page, indicates that the device is being returned at a higher rate than similar products.

Amazon does not specify the reasons behind these returns, which are associated only with specific hardware configurations – a negative indicator for Microsoft and the Surface Laptop 7.

When the Surface Laptop 7 was launched last year, it generally received favorable reviews but with notable caveats. One of the primary concerns was its reliance on the Qualcomm Snapdragon X platform, which uses Arm-based architecture rather than traditional x86 processors from Intel and AMD.

This architectural difference introduces software compatibility problems, as many applications are optimized for x86 processors and require emulation to run on Arm-based systems. This limitation has been ...