SSA reorg plan contemplates field office closures, contradicting public statements

A March draft of the Social Security Administration's reorganization plan proposes "consolidating" field offices while shuttling customer service to AI and other automated platforms.

Updated April 7 at 8:27 p.m. ET

A draft plan for service delivery at the Social Security Administration includes “field office consolidation” as a goal for next year — even as the agency maintains publicly that it isn’t closing field offices.

SSA posted Monday on X that it “is NOT permanently closing field offices. Only underutilized hearing office space has been closed and without permanently closing field offices.” But a plan circulating within the agency includes a goal to “further reduce footprint” in 2026 and beyond. 

The scope of the envisioned "consolidations" is unclear, though the document singles out field offices as on the chopping block next year.

This comes after billionaire Elon Musk’s Department of Government Efficiency posted information about nearly ...