ServiceNow to acquire Moveworks for $2.85 billion - bridging the gap between AI enterprise search and execution

ServiceNow has announced its acquisition of Moveworks for $2.85 billion, signaling a strategic move to connect AI-driven search capabilities with ServiceNow's workflow automation engine. The deal, expected to close in the second half of 2025, aims to allow employees to not only find information but also complete tasks across departmental boundaries.

At the heart of the deal is a fundamental challenge in enterprise AI: systems that can help users find information often struggle to transition from discovery to task completion.

Amit Zavery, ServiceNow's president, COO, and chief product officer, highlighted this as the primary rationale for the acquisition:

We definitely have a very powerful fulfilment engine. We can complete all the tasks, which a lot of companies struggle with today. [Moveworks] can provide the front-end, but they can't finish the full intent of the user and complete the task.

Therefore, by integrating Moveworks' enterprise search capabilities ...