ServiceNow announces Yokohama platform release - unleashing pre-configured AI agents, everywhere

ServiceNow today announced its Yokohama platform release, which includes preconfigured AI agents across multiple business functions, including CRM, HR and IT. These preconfigured agents, as part of the new platform update, come shortly off the back of ServiceNow’s announcement that it intends to acquire Moveworks for $2.85 billion. With Moveworks, ServiceNow hopes to capture employee engagement across the entire organization, thanks to its enterprise search capabilities, and connect this engagement to workflow automation and task fulfilment - enabled by “an army of agents”. The Yokohama release also emphasises ServiceNow’s ability to orchestrate agents across the enterprise, across multiple silos - that’s if customers can clean up their platforms.

Simply put, ServiceNow is slowly but surely pulling together all of the pieces to ‘own’ a good chunk of the agentic AI work in the enterprise - taking on the employee engagement piece at the front-end (Moveworks), AI orchestration below that ...