Revolutionizing corporate help-desk management

Managing a corporate help desk isn’t as simple as it might sound. Too many tools, too many help desks, and an overwhelming number of support tickets are the reality for many organizations today. Combine that with outdated data archives and limited self-service options and you have a perfect storm of inefficiency. The result? A high volume of complaints, frustrated employees, and overworked service teams.

Enter OpenText™ Service Management, a robust solution that simplifies operations and elevates employee experiences. With a single, AI-powered help desk for IT, HR, supply chain, facilities, and more, OpenText Service Management transforms how organizations address support needs while ensuring seamless experiences for employees.

The need for better help desks

Picture this scenario:

• HR struggles with responding to repetitive inquiries because employees can’t find policy information buried in the intranet.
• IT spends 30% of its time resetting passwords instead of focusing on pushing innovation forward ...