Observe launches VoiceAI agents to automate customer call centers with realistic, humanlike voices that don’t interrupt

Observe.AI has officially launched VoiceAI agents, a solution designed to automate routine customer interactions in contact centers.

The latest addition to the company’s AI-driven conversational intelligence platform, VoiceAI agents aim to improve customer experience while reducing operational costs.

With this release, Observe.AI is positioning itself as the only complete AI-powered platform that supports enterprises across the entire customer journey.

The company’s suite of solutions now includes enterprise-grade VoiceAI agents, real-time agent assist tools, AutoQA for quality monitoring, agent coaching, and business insights.

Automating the routine

Observe.AI’s VoiceAI agents are built to handle a wide range of customer service inquiries, from frequently asked questions to more complex, multi-step conversations.

They are built atop a combination of in-house AI models and partnerships with major AI providers like OpenAI and Anthropic for large language models (LLMs).

“It’s an ensemble of ...