M&S takes systems offline as 'cyber incident' lingers

UK high street retailer Marks & Spencer says contactless payments are still down following its "cyber incident" and order delays are likely to continue.

The clothing, homeware, and produce purveyor told customers in an update on Wednesday evening that Click & Collect orders were also suspended until further notice, and that they should expect delays to home deliveries too.

One detail the retailer added – consistent with disclosures involving ransomware – was that some of its internal processes have been moved offline.

M&S hasn't confirmed either way whether ransomware was involved, despite The Register's inquiries, but the detail aligns with the company's initial disclosure that stated it was taking actions to protect its network.

"We have made the proactive decision to move some of our processes offline to protect our colleagues, partners, suppliers, and our business," the retailer's most recent update said.

"We are incredibly grateful for the ...