M&S Cyberattack Disrupts Contactless Payments and Click & Collect Services

Marks & Spencer (M&S) cyberattack disrupts contactless payments and Click & Collect; investigation launched as retailer apologises and claims to boost cybersecurity measures.

British retailer Marks & Spencer (M&S), a company with over 140 years of history in food and clothing, experienced a major cybersecurity incident during the Easter break that disrupted some of its essential services.

This event impacted the ability of customers to make contactless payments in their stores and caused delays in the collection of online orders, known as the Click and Collect service. Many customers took to social media platforms to voice their frustrations regarding these issues.

Stuart Machin, the Chief Executive of M&S, issued an apology to customers, acknowledging the disruptions. He explained that the company had to implement temporary adjustments to their store operations as a protective measure for both their customers and the business itself. While the stores remained open and the M&S ...