InterVision accelerates AI development using AWS LLM League and Amazon SageMaker AI

Cities and local governments are continuously seeking ways to enhance their non-emergency services, recognizing that intelligent, scalable contact center solutions play a crucial role in improving citizen experiences. InterVision Systems, LLC (InterVision), an AWS Premier Tier Services Partner and Amazon Connect Service Delivery Partner, has been at the forefront of this transformation, with their contact center solution designed specifically for city and county services called ConnectIV CX for Community Engagement. Though their solution already streamlines municipal service delivery through AI-powered automation and omnichannel engagement, InterVision recognized an opportunity for further enhancement with advanced generative AI capabilities.

InterVision used the AWS LLM League program to accelerate their generative AI development for non-emergency (311) contact centers. As AWS LLM League events began rolling out in North America, this initiative represented a strategic milestone in democratizing machine learning (ML) and enabling partners to build practical generative AI solutions for their customers.

Through this ...