Inside Johnson Controls' automation journey with UiPath - scaling RPA for enterprise efficiency

When a cyber event hit Johnson Controls in 2023, the perception of automation within the company changed significantly. As customer invoices stalled and key processes ground to a halt, what had been seen as just “bots running in the background” became the top priority. As a global leader in smart, sustainable buildings, this realization was a turning point. Ramnath Natarajan, Director of Enterprise Integration & Automation CoE, shared insights into the company's automation journey, the technical hurdles faced, and how UiPath became a key part of the long-term strategy.

Johnson Controls initially deployed Blue Prism but encountered challenges that pushed them to evaluate alternative solutions. According to Natarajan, scalability was a primary issue:

We were on an on-premise environment with Blue Prism, and scalability was a big factor for us. Our volumes fluctuate significantly, and we needed a system that could size our workload as quickly as we needed ...