FTC sues Uber over deceptive subscription billing and cancellation practices

What just happened? The FTC has filed a lawsuit against Uber over allegations that it engaged in deceptive billing and cancellation practices related to its Uber One subscription service. According to the agency, the ride-hailing giant made the process of cancelling needlessly difficult, charged some people during their free trial, and even signed up customers without their consent.

Uber launched Uber One in 2021 with the lure of free delivery on eligible Uber Eats orders, discounts, priority service, and exclusive offers. The subscription costs $10 per month or $96 per year.

The FTC's complaint alleges that Uber made ending Uber One subscriptions intentionally difficult, despite promising customers they could "cancel anytime."

It's claimed that some customers who signed up for a free trial were charged before the trial ended, even though Uber said they could cancel freely during this period.

The complaint adds that for some people, ending ...