FTC sues Uber over claims the company makes subscriptions hard to cancel

The Federal Trade Commission has decided to take formal action against ride-hailing service Uber over what it describes as "deceptive billing and cancellation practices." The FTC's lawsuit, filed on Monday, specifically takes issue with the Uber One service, which lets subscribers earn cash back on rides, get free deliveries and avoid cancellation fees.

According to the FTC, Uber made it easy for subscribers to join Uber One, but much harder to cancel. "Users can be forced to navigate as many as 23 screens and take as many as 32 actions to cancel," the commission claims. The company also reportedly charged some users before their bill their free trial was up, and misrepresented the savings Uber One offered by not taking its subscription fee into account.

The lawsuit says that Uber's actions violated the FTC Act and the Restore Online Shoppers' Confidence Act, which "requires online retailers ...