DoorDash sued for allegedly branding customer a fraudster after delivery photo query

Phyllis Jager, CEO of New York-based creative agency zuMedia, has perhaps, like some of you, privacy concerns about the pictures DoorDash drivers take to prove they've correctly made their deliveries.

When she raised those concerns with the gig delivery service, DoorDash retaliated against her by designating her as a fraudster, or so she claims in a recently filed lawsuit that alleges breach of contract, defamation, fraud, false advertising, and other violations of the law.

Accusing the delivery giant of defamation, the lawsuit claims that in November 2024, it "falsely flagged Jager as a fraudster."

Jager filed an initial complaint [PDF] against DoorDash on December 2, 2024, accusing the app maker of breach of its consumer terms of service for falsely claiming that she used another person's credit card.

"As Jager orders meals for zuMedia personnel on her own DoorDash account, she uses her zuMedia corporate credit card, issued ...