Salesforce partners not seeing meaningful revenue from Agentforce AI platform, report says
Show us the money
Salesforce partners say they have yet to see any meaningful revenue from Agentforce, two years after the CRM giant launched its AI platform, promising spectacular growth.
That's according to a recent report from TD Cowen, which surveyed Salesforce partners and found muted interest in the technology, designed to let users build AI agents for customer interactions.
The survey of partners in the US, Europe, and Asia found growing customer interest in Agentforce, but no revenue yet.
Asked about interest in Agentforce AI Agents, 11 percent of respondents said they had not seen much immediate interest, while 56 percent said they expected to see interest but needed time for initiatives to mature. A third of partners said there was strong interest in Agentforce as they were starting to see buying and trial activity. However, none were seeing Agentforce become a driver of bookings activity.
The report also...
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