Roku and TCL face lawsuit over software updates that allegedly brick smart TVs
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In a nutshell: A lawsuit filed in federal court in Southern California is putting a spotlight on what can happen when smart TV software updates fail. The case targets Roku and TCL – longtime partners in the connected TV space – and focuses on Roku's operating system, which powers TCL's smart TVs. According to the complaint, the software has led to repeated failures instead of improving performance.
The lawsuit alleges that a series of updates pushed to certain Roku-powered TVs introduced recurring issues that, in some cases, rendered the devices unusable. The models named include Roku Select Series and Roku Plus Series sets, along with TCL's 3-, 4-, 5-, and 6-series TVs running Roku OS.
The filing describes repeated problems tied to firmware updates, not isolated glitches. Reported problems include TVs freezing mid-use,...
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