Tech Mahindra and ServiceNow partner to deliver next-gen broadband solutions for CSPs

Tech Mahindra announced a partnership with ServiceNow to deliver next-generation broadband solutions tailored for Communication Service Providers (CSPs). The partnership offers a comprehensive vertical solutions stack that covers every aspect of a broadband CSP’s journey, including planning and building networks, managing operations, enhancing customer experience, and monetising services.

The partnership leverages Tech Mahindra’s netOps.now platform, a pre-integrated end-to-end solution built on ServiceNow® Technology, Media and Telecommunications (TMT) product suites, to unify customer care, operations, order management, and partner ecosystems for CSPs. Additionally, the solution provides AI-driven analytics, Network-as-a-Service (NaaS), Cloud-native Open Source Software (OSS) systems and intelligent automation to streamline operations and capitalise on the fast-growing “Everything-as-a-Service” opportunity. Through the solution, the CSPs will be able to improve operational efficiencies by up to 50%, ensuring accelerated time-to-market and scalable broadband rollouts.

Atul Soneja, Chief Operating Officer, Tech Mahindra, said, “The telco industry faces increasing pressure to modernise ...