Retail sector investing in observability to drive digital customer experiences: New Relic report

New Relic published its State of Observability for Retail report, showcasing how leading retail organisations are using observability to enhance digital customer experiences, and improve operational efficiency. The report, based on insights from 148 technologists and decision makers working in the retail industry, underscores the strategic importance of observability, with respondents reporting 4x return on investment (ROI).

“Retailers need to deliver great digital experiences to their customers, and they rely on observability to let them see into their digital presence,” said New Relic Chief Technology Strategist Nic Benders. “The findings in the report clearly show how strategic investments in observability not only drive technological innovation, but also lead to tangible business outcomes, enhancing customer satisfaction and operational visibility.”

Retailers are minimising downtime and optimising customer journeys with observability

Retailers are using observability to deliver business value and gain a competitive edge. As retail organisations prepare for peak shopping periods like ...