Pankaj Pandey, CIO, SBI General Insurance Co. Ltd.

eTechnology Senate 2025 | BFSI Track | VC | Day 3 | 6th February 2025

In this video:
Pankaj Pandey, CIO, SBI General Insurance Co. Ltd.

Topic: AI and Cloud Tech in Insurance: Improving Experience & Efficiency

Key Highlights:
[1] AI is poised to have a transformative impact on technology, similar to how smartphones and mobile internet revolutionised industries.

[2] AI is being utilised in back-office operations, such as claim management, document processing, fraud investigation, and auto underwriting.

[3] We are one of the early adopters of cloud and follow a cloud-first approach for all operations.

[4] Despite using cloud technology, the company maintains top-tier security, ensuring it is as strong as traditional data center security.

[5] We have launched a unified distribution portal and mobile app, used across multiple channels, and aim to enhance user-friendliness and scale by incorporating more technology.