Kirti Patil, Joint President – IT & CTO, Kotak Life

In this video:
Fireside Chat with Kirti Patil, Joint President – IT & CTO, Kotak Life

Topic: Transforming Traditional Insurance Models into Digital-first Services – Our Learnings from Kotak Life’s Digital Transformation

Key Highlights:
[1] Advancements are enabling a shift from a reactive to a proactive and preventative approach, reshaping operational efficiencies and redefining customer connections. 

[2] Staying ahead of compliance requirements, regular audits, and close collaboration with legal and compliance teams helps mitigate emerging cyber threats. A culture of shared responsibility, combining cutting-edge technology with employee awareness and training, is essential.

[3] Innovation and trust can co-exist. By balancing risk management with technological progress, organizations can create resilient, secure, innovative, and customer-friendly ecosystems.

[4] The use of AI-powered analytics and cloud-native architectures enables us to predict and respond to customer needs, optimizing journey times and providing absolute delight to customers.

[5] We are living in an era ...