Introducing Agentforce 2.0: The Digital Labor Platform for Building a Limitless Workforce

Salesforce,announced Agentforce 2.0: the newest version of Agentforce, the first digital labor platform for enterprises — a complete AI system for augmenting teams with trusted, autonomous AI agents in the flow of work. This release introduces a new library of pre-built skills and workflow integrations for rapid customisation, the ability to deploy Agentforce in Slack, and advancements in agentic reasoning and retrieval augmented generation (RAG). These advances will enable companies to scale their workforce with customised agents capable of handling complex, multi-step tasks with even more precision and accuracy.

Why it’s relevant: Every team has more work to do than resources available, leading to poorer customer interactions and lengthy backlogs. Organisations are turning to AI to help, but have a low tolerance for inadequate solutions that provide generic responses. Existing solutions such as copilots struggle to provide accurate, trusted responses to complex requests — such as personalised guidance on ...