AI-Powered Telcos: Transforming Network Operations, Customer Experience, and Business Operations with New Age AI

By Samit Banerjee, Division President, Customer Business Services, Amdocs

Digital transformation isn’t new for the telecommunications industry—we have been talking about this and making strides for a decade now. What’s new is the surge of momentum as telcos leverage AI technology as a competitive differentiator across operations, customer experience (CX), and business operations. With AI-driven automation, predictive analytics, and intelligent customer engagement, telcos are not only optimizing their existing frameworks but also unlocking new revenue streams and business models.

AI in Network Operations: Enhancing Efficiency and Reliability
AI is powering telcos to transform from reactive Operations Support Systems (OSS) to proactive, intelligent network operations. By combining the power of machine learning (ML) with network data, telcos can proactively detect network conditions and leverage agentic AI to automate corrective actions. This improves network availability and delivers a superior customer experience.

AI-Based Fault Detection & RCA ...