Philips Hue promises free Bridge Pro replacements after a rogue update bricked its devices — and users are…
- A software update bricked Philips Hue Bridge Pro devices
- The bug required a very specific set of circumstances
- Philips Hue has promised free replacements to affected users
Over the last few weeks, reports have emerged of Philips Hue Bridge Pro smart home devices becoming bricked, and it looks like the culprit has now been identified. According to Philips Hue, the fault lay with a recent software update — but the company has won plaudits for what it's giving to customers in order to make amends.
The trouble started in late June when Philips Hue released software update 2071353020, which was intended to include “several small changes” that improved the product’s operations. Yet reports started flooding in that the update had caused people’s Hue Bridge Pro devices to fail and become completely unresponsive.
In a statement to Ars Technica, Philips Hue explained the very specific circumstances that caused the...
Copyright of this story solely belongs to techradar.com. To see the full text click HERE
