McDonald’s tests Archy, an AI drive-thru voice for English and Spanish
McDonald’s is testing an AI voice assistant called Archy that takes drive-thru orders in English and Spanish. The company presented it at its investor day at its Chicago headquarters on 23 September.
Archy has been more than 90% accurate in early tests, McDonald’s said, according to Restaurant Dive. The company has not said how many restaurants use it, but Fox News reported in June that it was being tested at five US locations.
Archy is one part of ArchIQ, a generative AI system for running restaurants. It also tracks stock, watches kitchen equipment with cameras and uses scales to check that orders are complete before they reach customers, Restaurant Dive reported.
McDonald’s said the drive-thru tools can save each restaurant more than 50 hours of staff time a week. It also said ArchIQ can cut food waste by 15%.
The system runs on Google Cloud edge computers, which process...
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