Is AI really helping your SMB? Study finds a quarter of execs can't explain what their AI actually does

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  • Study finds 25% of business leaders struggle to explain AI-generated outputs to stakeholders
  • SMEs are trusting AI with complex financial tasks including audits and compliance
  • Customers and investors are increasingly avoiding businesses that use unverified AI

Business leaders are being outfoxed by AI, with a quarter of those surveyed apparently unable to explain AI generated outputs, 12% “with a lot of difficulty” and only 22% “easily.”

Even more worryingly, the survey, by Startup.co.uk, appears to reveal a culture of “leave it to AI” regardless of the consequences.

The survey has also uncovered other concerns, from questions over GDPR to how SMEs are trusting AI to carry out sensitive financial work, including audits, expenses, and accounts payable automation.

Would you let your AI do this?

With GDPR responsibilities hovering over startups and dynamic new SMBs, the overuse of AI solutions could prove to be devastating if customer data is found to...

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