Sony Is Ditching Its Cross-Product Support App For Dedicated Alternatives
Dedicated apps offer more control, but keeping track of multiple Sony products could become less convenient.
Sony will be discontinuing the Support by Sony app on February 28, 2027. The service support app distributed firmware update alerts, helped troubleshoot issues and even sent out company product and news notifications.
Instead of improving the "all-in-one" hub, the company will encourage users to download separate service apps for gadgets like the Sony WH-1000XM6 headphones, BRAVIA TVs and cameras. There's no argument over the fact that individual apps provide more control over compatible devices than the general-purpose app did. But if you own several different types of devices, this change makes managing your Sony products quite a hassle.
The Japanese giant has clarified that the app will be gone from Apple's App Store and Google Play after the expiration date. Thereafter, all existing app users will be greeted with a notice explaining...
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