India must move beyond AI pilots: Arundhati Bhattacharya, President & CEO, Salesforce, South Asia
For more than four decades, Arundhati Bhattacharya has witnessed multiple waves of technological disruption reshape industries, institutions, and business models. From leading the digital transformation of the 200-year-old State Bank of India to now steering Salesforce’s South Asia business during the rise of generative and agentic AI, Bhattacharya has consistently operated at the intersection of scale, leadership, and transformation.
As the first woman chairperson of SBI, she drove one of the largest banking technology transformations in the country, modernised operations across thousands of branches, and executed the merger of SBI with its associate banks with minimal disruption.
Today, as the President & CEO of Salesforce, South Asia, she is once again watching enterprises navigate another defining shift, one that she believes could fundamentally alter how businesses operate, compete, and grow. In an exclusive interaction with Express Computer, Bhattacharya speaks candidly about India’s AI readiness, why enterprises must move beyond...
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